Last updated: September 2026
H2K Player stores your provider login, favorites, viewing preferences and watch positions locally on your television. This information stays on your TV and, except as described below, is not transmitted to us.
For trial and license management, the app sends your TV's device code to our license server. The device code is your TV's network MAC address (or, if that is unavailable, a device unique identifier such as the DUID). We store that code, the date it was first seen, and its license status. As with any internet request, our servers also receive and log the IP address the request comes from.
If you choose to use the "add playlists on h2kplayer.com" feature, the provider details you enter there — such as the server address, username and password, portal address and MAC, or M3U link — are stored on our server against your device code so your TV can load them. You can remove them at any time on that page. If you enter your provider details directly on the TV instead, they are not sent to us.
Payments are processed by our payment provider (Stripe); we never see or store your card details. Your email address is collected by the payment provider for your receipt, and your device code is attached to the order so we can activate your TV.
Our website (h2kplayer.com) uses Microsoft Clarity to understand how visitors use the site — such as which pages are viewed and how people navigate — so we can improve it. Clarity sets cookies and may record anonymised session interactions (clicks, scrolling, navigation), and Microsoft processes this on our behalf; see Microsoft's privacy statement for details. We use it only for analytics, not advertising, and we do not sell your data.
It only runs if you agree. On your first visit we ask for consent, and Clarity loads only after you click Accept. If you decline, no analytics cookies are set and nothing is recorded. To change your choice, clear this site's data in your browser and you'll be asked again.
The H2K Player app itself contains no advertising and no analytics or tracking — it does not report your viewing history or app usage to us. We do not sell or share your data with third parties (Microsoft Clarity, above, acts only as our website-analytics processor).
support@h2kplayer.com